Support

If you have any questions about GrowFX, have further questions regarding a function or need any other help, please let us know and we will try to provide help as soon as possible (usually within one working day). Just fill out and submit the contact form below.

If you run into problems using GrowFX, such as unexpected behavior or crashing, please contact us with the following information:

  • 3ds Max version you are using;
  • A description of the problem - more information here will help us get answers to you faster;
  • System configuration (OS, Processor, RAM, etc);
  • If applicable, attach a scene file illustrating the problem.


Contact form

If you are a customer and have a support question be sure to include your reference number (order or serial number).

We will not use this email address for spamming or advertising. Your email will be used only to send replies to your questions.

Note: Fields marked with an asterisk are required.

(order number or serial number, if any)

Contact us by E-mail

Technical support: support@exlevel.com.
Sales, prices, discounts: sales@exlevel.com.
All other non-technical questions: info@exlevel.com.






News

May 16, 2016

We have released GrowFX 1.9.9 SP2, which is now compatible with 3ds Max 2017 (64-bit).
For more information, see What's New...

February 20, 2016

GrowFX 1.9.9 (Service Pack 1) is now available.
This version fixes many bugs and adds a few new features.
For more information, see What's New...

November 18, 2015

We have released GrowFX 1.9.9, which is now compatible with 3ds Max 2016 (64-bit).
For more information, see What's New...

November 06, 2014

GrowFX 1.9.8 (Service Pack 3) is now available.

This version fixes many bugs and adds a few new features.
For more information, see What's New...

August 27, 2014

GrowFX 1.9.8 (Service Pack 2) is now available.

This version fixes the mismatch in the plant models created in previous versions.
For more information, see What's New...

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Autodesk Authorized Developer