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Eduard

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Posts posted by Eduard

  1. 18 minutes ago, maliya1 said:

    Hi Guys,

    I'm experiencing issues obtaining the deactivation code. Despite numerous attempts, I haven't been successful. The process seems unclear, and I'm unsure of the next steps to resolve this. Any guidance or support to acquire the necessary code would be greatly appreciated.

     

    Hi maliya1, 

     

    You need to run deactivate.exe and deactivate your license. 

    We currently have 2 deactivation files for version 2.0 and version 1.x. And you can download these files from these links:
     
    If you've any difficulties, please let me know in private message and send me your serial number of your license. 
    Thanks! 
     
    Best regards,
    Eduard
  2. 1 minute ago, LeviTaylor said:

    If you're having trouble deactivating your license, reach out to the customer support team for assistance. They can guide you through the process and troubleshoot any issues you're experiencing. Providing detailed information about your situation will help them resolve the issue more efficiently. Don't hesitate to seek help – they're there to assist you.

    Hello,

     

    Please email me your license Serial number to support@exlevel.com

    Thanks!

  3. On 1/27/2024 at 2:01 PM, Archi said:

    Same thing here for max 2024.2 GrowFx 2.0.1 (random crashes)
    Did you guys get what caused the crashes ?
    Most of it just while wiring/hooking up nodes, deleting nodes or group of nodes as well

     

    Hi Archi,

     

    I installed this version of 3dsMax, but didn't notice any problems.
    That's why I ask users to send me models in order to somehow understand where the bug is.

    Thanks!

     

  4. 25 minutes ago, bas klompmaker said:

    but i ran into another problem, when i convert 1.9 models to 2.0 the model changes shape (different seed?) and the roots geometry dissapear, and overal trunk shape gets bloated. looks like 2.0 uses another way to calculate a mesh... Fagus sylvatica_GFX_VRAY.max from the GBPLB0019_Bundle19_Temperate+Plants_GFX bundle. i dunno if i can post commercial models here.. 

     

    Hi bas klompmaker,

     

    You can email me at support@exlevel.com, I'll only use this model to investigate the bug.

    Thanks!

  5. On 12/8/2023 at 7:20 AM, N_particle said:

    Hi Eduard - 

    I'm getting this problem too in 3ds 2024 - and have gone to the regedit - deleted the above key, and deleted the registry key. But still no node editor popping up (I change around to different screens a lot so not surprised it is confused - just wondering if there are any other things I could try?

     

    Ignore above - it is a 3Ds Max 2024 (2023 was working fine) problem that can be fixed by adjusting display settings 

     

    Thanks for pointing out the cause of the problem!

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