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Just sent you an email. If you can take a look today it would be great! Thank you.

Yes, I understand. Send me the model, you can email it to support@exlevel.com, and I'll take a look and show you where and what to change. Thanks!

Yes. I'm not saying it's a bug. I'm not an active GrowFX user. Perhaps it's how the whole thing is setup. I will send the model. Most probably it's just one thicker to enable/disable, but I don't know how.

Hello Nenad, Is this happening in version 1.9.9 SP12? Please send me this model, I'll check it out. Thanks!

Hi. I've just purchased some Cedrus models from Maxtree. We need to cut/trim the lower branches of the trees. The procedure should be straightforward, but when rebuilding the mesh, the result is the same as the original mesh, although I can clearly see that the paths were erased. Any help would be greatly apretiated.

Hi, Ok, I've sent you an educational license offer. Thanks!

Hi, @Eduard I'm a student at the University of Maryland Global Campus, and I started to work with 3ds Max a few months ago. is the educational license also available for me

Hi.. Im modelling all trees with Growfx in 3ds max and find it hard to translate to Houdini.. The way to build the trees in growfx is in many ways like Houdini with splines and meshing but i find it hard to understand houdini.. does anybody know a way to import meshes from high poly Max GFX files to Houdini so i can make use of all trees i have on disk. This is for making use of the new features in ue 5.7 with with nanite assembly instannses USD schemas that kan render billions of polys. Maby a plugin could have been possible? I have exported the gfx files to meshes and splines in a hiearchy but the skelleton from max splines in houdini turns out weird. I havent found a way to bind these Api USD schemas in 3ds max. Anybody know a way?

Yes of course, I just deactivated your old activations on the server side, and now you can activate again. Thanks!

Due to upgrade my old PC, I cannot get to reach my old operating system so I cant get deactivation code. Could you please deactivate my old activations? My GrowFx registered email address kalpagururahul@gmail.com

Hi Any thoughts about you should start a Discord server could bee a good idea? Any thoughts about that.

Hi, Please send me your serial number in a private message. I'll deactivate your activations on the server side. Thanks!

Hi Guys, I’m experiencing a major issue while trying to deactivate my license. Each time I follow the steps, the system either shows an error or gets stuck, preventing completion. I’ve tested my internet connection and tried multiple devices, but nothing works. A clearer support option or troubleshooting guide for such problems would be really helpful. It’s frustrating when a simple task becomes so complicated. Please resolve this as soon as possible. Thank you.

Hello, Yes, based on your description, I spotted a bug in the Undo/Redo system for the Public node. We're still trying to fix this bug. But for now, you can simply avoid using Undo for this node. Thanks for your bug report!

Hello Eduard, any further news? Thanks J.

Hi Eduard, Thanks so much for looking into this. Zip attached. It might actually be an 'undo' related crash. Here is a sure fire way to get a crash; 1. Load file, Select GrowFX, Open nodegraph, Change Public Parameter on the Angle node connected to the Radial_dir_01 node, undo - crash I'll test some more crash scenarios. J. Seedling04-2024.zip

Hi the_real_j_man, Please send me this file for Max 2024. I just tested it, and I have no problems with this kind of animation. So, I need to look at your settings in detail. Thanks!

If you're facing issues deactivating your license, it’s best to contact the customer support team. They can walk you through the steps and help fix any errors you’re encountering. Make sure to share clear details about your problem so they can assist you quickly and accurately.

Hi, I'm pretty new to this but adjusting and animating these parameters, especially on the Radial_dir node will almost certainly crash. tested with Max 2024 & 2025. Perhaps I am wiring things incorrectly? Best, J.

Hello, Please send me your serial number in a private message and I'll help you solve this problem. Thanks!

I’m facing a serious issue while trying to deactivate my license. Every time I follow the steps, the system either throws an error or gets stuck without completing the process. I’ve checked my internet connection and even tried multiple devices, but nothing worked. There should be a clearer support option or troubleshooting guide for users struggling with this problem. It’s frustrating when a simple task becomes so complicated. Kindly resolve this at the earliest. Thank you.

Great! Thanks for letting me know!

Holy moly! I tried this on SP11 and it is working! Big thanks for fixing this! You are the best!

Hi, I think we've found the problem. It was in EL_Helpers.dlo. When we released version 2.0, we needed to create EL_Helpers compatible with both versions 2.0 and 1.9.9. This coincided with the release of 1.9.9 SP10. That's why SP9 still works in 3dsMax 2015, but newer versions don't. Today we patched this version of EL_Helpers.dlo for 3dsMax 2015, and you can download it from this link: EL_Helpers.dlo You can now install version 1.9.9 SP12, then replace the EL_Helpers.dlo file in the installation folder, typically C:\Program Files\Exlevel\GrowFX_3dsMax_2015\ After that, please let me know the results. Thanks!