FAQs

A You can use any method of payment supported by our e-commerce partners - PayPro Global or 2Checkout. If you have any problems, please contact us at sales@exlevel.com.

A Once you have completed your ordering process, you will receive your Serial number and instructions to download the software. It will be displayed right in your browser and sent via e-mail as well. Using this Serial number you will be able to activate our product and start using it right away.

A After completing the order, you will receive an invoice from PayPro Global or 2Checkout, with the confirmation e-mail.

A Once GrowFX is installed, you'll need to activate it. To do so, follow these steps:

1. Run 3ds Max.

2. Create a GrowFX object. This will open the activation window.

3. Select the most suitable activation type:

• a) Automatic activation. Enter your name, serial number and click the Activate button. Activation takes place automatically.
• b) Online activation. Fill in the form at activate.exlevel.com. Enter your name, serial number, personal code, and click "Get activation code". Enter the activation code and click the Activate button.
• c) Activation by Email. Send an e-mail with your name, serial number and personal code to support@exlevel.com. Then you will get an activation code. Enter the activation code and click the Activate button.

A To transfer the license, run Deactivate.exe in the installation folder, or click on Start -> All programs -> Exlevel -> GrowFX for 3dsMaxXXXX XX-bit -> Deactivate.

Select the most suitable deactivation type:

• a) Automatic deactivation.
  Click the DEACTIVATE button and the deactivation code will be automatically sent to the server.
• b) Manual deactivation.
  Click the DEACTIVATE button, you will get the deactivation code. Then fill in the form at deactivate.exlevel.com. Enter your deactivation code, and click the Deactivate button. Or, send an e-mail with your Deactivation code to support@exlevel.com.
  Then you will be able to re-activate GrowFX on the new PC.

A A maintenance subscription provides access to new software updates and Beta versions. However, you can use the software even if your subscription has expired. When your maintenance subscription expires, you can renew it for one year or more.

A When you purchase a new license, you receive a one-year of subscription by default.

A With a subscription you are eligible for free updates regardless to the version number. You get both minor (like 2.0.0 > 2.1.3) and major (like 2.6.0 > 3.1.0) updates for no extra fee.

A The maintenance subscription period is one year. You can also renew your subscription for a longer period (e.g. two or three years).

A The annual maintenance subscription fee is:

• Individual License - $95 / year per license;
• 5-User Corporate License - $245 / year per license;
• 10-User Corporate License - $375 / year per license;
• Site Corporate License - $495 / year per license;

If purchased for several years, discounts will apply.

A Nothing. You can continue using the software forever. Once your maintenance subscription expires, you will not be able to download the latest upgrades.

A You can renew your maintenance subscription through your original method of purchase - online through your User Panel account in the My Licenses section, or via your reseller.

A You can renew your subscription at any time. When you renew your subscription before the expiration date, a new period is added to the current expiration date. If you renew after the expiration date, the new subscription period will be added to the current date.