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Support

If you have any questions about GrowFX, have further questions regarding a function or need any other help, please let us know and we will try to provide help as soon as possible (usually within one working day). Just fill out and submit the contact form below.

If you run into problems using GrowFX, such as unexpected behavior or crashing, please contact us with the following information:

  • 3ds Max version you are using;
  • A description of the problem - more information here will help us get answers to you faster;
  • System configuration (OS, Processor, RAM, etc);
  • If applicable, attach a scene file illustrating the problem.


Contact form

If you are a customer and have a support question be sure to include your reference number (order or serial number).

We will not use this email address for spamming or advertising. Your email will be used only to send replies to your questions.

Note: Fields marked with an asterisk are required.

(order number or serial number, if any)
Please attach only the following file types:
.max, .gfx, .zip, .rar, .doc, .pdf, .txt, .log, .jpg, .png, .tiff, .bmp, .gif

Contact us by E-mail

Technical support: support@exlevel.com.
Sales, prices, discounts: sales@exlevel.com.
All other non-technical questions: info@exlevel.com.






News

December 17, 2013

We have released GrowFX 1.9.6. Now users have an opportunity to erase unwanted lines (stems, branches, leaves etc.) directly from the viewports.
For more information, see What's New...

October 07, 2013

We have released GrowFX 1.9.5, which is now compatible with 3ds Max 2014 and 3ds Max Design 2014 (64-bit).
For more information, see What's New...

November 26, 2012

We have released GrowFX 1.9.0. Now users have a unique opportunity to apply direction modifiers after the calculation of meshes, thereby allowing you to quickly calculate the animation plants.
For more information, see What's New...

May 30, 2012

We have released GrowFX 1.8.6, which is now compatible with 3ds Max 2013 and 3ds Max Design 2013 (32 and 64-bit).
For more information, see What's New...

December 19, 2011

We have released GrowFX 1.8.0. Users now have a unique opportunity to manage the colors of branches and leaves by using the Vertex color feature.
For more information, see What's New...

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Autodesk Authorized Developer